Terms and Conditions |

Terms and Conditions

It is deemed that by staying at Aloes No.21 Bed & Breakfast that you accept the terms and conditions as set out below.

In the case of force majeure and other hindrances for which the guesthouse is not responsible, including those outside the guesthouse’s sphere of influence, the guesthouse reserves the right to withdraw from the contract without the guest being entitled to any claim for compensation.

Aloes No.21 Bed & Breakfast reserves the right to admit any guest/s and furthermore reserves the right to remove any guest/s whose behavior impacts negatively on other guests and/ or staff

Booking, Payments & Cancellations

Deposit of at least 50% of the full accommodation costs paid within the specified date as requested on the quotation / pro-forma / provisional booking, will secure your reservation.

Cancellation Policy is as follows:

More than 30 days prior to arrival: 0% cancellation fee
More than 7 days prior to arrival: 50% cancellation fee
Less than 7 days prior to arrival: 100% cancellation fee

No-shows will be charged as originally booked.
Early departures (i.e. checking out before the agreed departure date) will be charged at 100% of the full invoice amount. No refunds or credit will be given.
Refunds on deposits/prepayments are at the discretion of management and will be dependent on the ability to re-let rooms. If reservations are incorrectly made, guests will be liable to pay for the original booking.
Payment can be made either by Electronic Funds Transfer, Credit Cards (Master, Visa and Diners Club), or cash.
Rooms not occupied by 20:00pm without prior arrangement being made with management, will be considered a no-show.
A late arrival levy of R200 will be charged if no prior arrangement has been made with management.
Check-in time is only after 14:00pm, and check-out time is before 10:10am on day of departure. Early check-ins / Late check-outs will only be accommodated should the rooms be available, and will be charged for at R200 per room.
Reservations, with deposit payments that do not reflect in our bank account within the date as specified on the quotation / pro-form / provisional booking can be cancelled at management’s discretion.

Guests Visitors

To avoid embarrassment, please note that we have a strict “no visitor stays overnight” policy. Only persons whom have booked and checked in will be allowed to stay overnight.
Visitors are not allowed to use any of the facilities.
Visitors staying longer than 2 hours will be charged for at R380 per person.
Visitors are not to park inside the property, there is space provided outside.

Breakfast times

Breakfast times are as follows,

Weekdays – 07:00 to 09:00
Weekends/Public Holidays – 08:00 to 10:00

Should an alternative time, or an alternative “packed breakfast” be required, this is to be arranged and confirmed for the day before.

Children

Unless by prior arrangement, we do not accept children under 12 years of age.
Children will be charged for at the normal rate.

Smoking

We have a strict “No-Smoking” in the rooms policy. Persons found doing so will be charged R350 to their account, which is to cover the laundry and cleaning charges required to eliminate the smoke odors from the room.
Smoking is allowed on the private veranda’s, and ashtrays are provided in the rooms for this.
Strictly no smoking in or on the breakfast dining areas as this is a communal eating area.

Laundry Services

There are numerous Laundromats available in the area, and most offer same day service
Should you wish to use our laundry services this will be for the guests account. Please leave items required for laundry in the shower and complete the “Laundry Form” provided. Laundry prices are listed on the Laundry Form.
Please note that Aloes No.21, will not be held liable for any damage to items as a result of our laundry services.
No ironing is to be done in the rooms. For this purpose, we do have irons and ironing boards for the guests use in the ironing room.

General House Rules

All breakages and damage caused by guests will be included in the guest’s final account.
No pets allowed.
The dining room and dining veranda will be closed after the breakfast times as indicated above. These areas are not communal areas and are not to be used as such.
Strictly no music or loud noise allowed after 10:00pm. We need to respect our fellow guests and surrounding neighbors.
Bar fridges are for guest’s convenience, any items taken from them will be charged to the guests account. The price of items in the fridge is listed in the Information Folder in the room.
Aloes No.21 Bed & Breakfast will not be liable for any loss, damage, injury or death to a guest, guest’s visitor, or property, due to any cause whatsoever, whilst at Aloes No.21’s property.
Please note that all guests are required to sign an indemnity form on arrival

Terms and Conditions